The increasing interest in "talking systems" is a logical consequence of digitization. This also applies to the insurance industry. Chatbots belong to the category "Conversational User Interface". These include services such as WhatsApp or Facebook Messenger as well as language assistants such as Alexa or Google Home.
At the beginning of the year, the City of Vienna attracted a lot of attention with a new project: It presented a new chatbot for communication with the citizens. After a trial period in which the feature was only available via Facebook Messenger, it is now also available as an app. This is the first chatbot in the service of a municipal administration.
How small and midrange online retailers can optimize their product presentation “I must be able to see, touch, and try out a product before I...