Tag: Künstliche Intelligenz (KI)

Artificial intelligence (AI) is becoming increasingly important in the public sector. Authorities are facing the challenge of coping with increasing demands for efficiency and service quality. AI can help to optimize processes, automate administrative tasks and process citizens' inquiries more quickly.

Antje von Garrel, AI expert and manager at mgm consulting partners, and Jan Jikeli, Head of AI at mgm group, discuss what is really needed for AI to deliver strategic and operational success. Organisations must no longer view AI as a mere technology or tool, but as an integral part of their strategy, processes, infrastructure and culture.

Public authorities are under increasing pressure - on the one hand, there are high numbers of applications and recurring routine tasks and, on the other, a shortage of skilled workers as a result of demographic change. The use of artificial intelligence (AI) offers numerous opportunities to make administrative processes more efficient and user-centric.

Companies s are often faced with the decision of whether to implement GenAI projects internally or outsource them to external service providers. This question is becoming increasingly important in view of the rapid developments in the field of generative artificial intelligence (GenAI). To make this decision easier, there are a number of criteria that help companies to systematically classify projects.