Overview of the latest news
18 experts and their trend forecasts for 2019
The year 2018 is slowly but surely drawing to a close. For the magazine “etailment”, this is reason enough to look ahead to 2019 and to ask 18 e-commerce experts about their forecast for the coming year.
Chatbots in e-commerce: Three mistakes you shouldn’t make
Chatbots open up new ways of interacting with consumers. However, to succeed with them, a few mistakes should be avoided. Thomas Weyand, Vice President DACH at ContentSquare, gives valuable insights in his guest article in “E-Commerce-Magazin”.
Online Grocery: Which delivery models will prevail?
The complex logistics processes are regarded as one of the reasons why online grocery in Germany is still preparing for the big breakthrough. In a guest article for “etailment”, Matthias Schu, Project Manager at the Swiss Omnichannel dealer Interdiscount, compared the various delivery alternatives.
E-commerce with food: Salad per parcel?
A study by the EHI Retail Institute and HSH Nordbank, which is presented in the magazine “Retail Technology”, also deals with the special features of online grocery. According to the study, it is worth taking a look at Great Britain and France, where concepts such as Click & Drive-in are very popular with customers.
>> retail technology
Where does the journey of online grocery take us?
Stefanie Evita Schaefer takes a special look at the two start-ups Getnow and Picnic in her analysis of online grocery in the Shopgate blog. In her opinion, such courageous thought leaders are needed to establish online grocery.
>> Shopgate blog
Online Grocery is the future – it is only unclear when it begins
Frederic Knaudt, one of Picnic’s protagonists, also spoke at the German Trade Congress. Together with Joel Kaczmarek, operator of the “Digital Kompakt” podcast, Dominik Dommick, Managing Director of Payback, and Udo Kießlich, Managing Director of Kollex, he discussed the future of online grocery in Germany.
#Marketplaces & Platforms
Draft law: Amazon and Co. to be liable for VAT fraudsters
VAT fraud on marketplaces is a growing problem. For this reason, the Bundestag would now like to make the operators of the platforms more accountable. According to a current draft law, the operators should be made liable for VAT losses in the future.
Networking as driver for success – Interview with Nicolas Fritsch and Jan Bömer
On 27 September, an ECC forum dealt with the topic of “B2B e-commerce in the platform age”. The organizers talked to Nicolas Fritsch from INPERA and Jan Bömer from Shopware. In a video interview, these two explain what they mean by platforms and what opportunities they offer.
>> ECC Köln
New study: Every third TV and smartphone buyer is a ROPO customer
On behalf of MediaMarktSaturn Retail Group and Google, GfK examined the customer journey for TV sets and smartphones. That’s how they found out: Approximately one in three customers purchases their devices offline after researching them online.
Study: Good product information reduces returns
Informative and reliable product information is a decisive factor for success in e-commerce. InRiver comes to this conclusion in a recent study. According to the study, 53 percent of respondents stated that they would switch to another provider after ten or fewer seconds if price information was missing.
Oliver Wyman Black Friday Survey: Much Discount, Little Profit
A few weeks before Christmas, numerous online merchants are luring customers with large discount campaigns. In a study the management consultation Oliver Wyman throws a critical view of such marketing measures.