AI in public administration

Public authorities are under increasing pressure – on the one hand, there are high numbers of applications and recurring routine tasks and, on the other, a shortage of skilled workers as a result of demographic change. The use of artificial intelligence (AI) offers numerous opportunities to make administrative processes more efficient and user-centric.

The targeted use of AI can automate everyday work processes, optimize service quality and communication with citizens and create more scope for more complex administrative procedures.

Specific areas of application arise, for example, in the

• automation of routine tasks such as filling out and processing forms, managing appointments or answering frequently asked questions. This reduces the workload for employees and creates space for more complex activities.
• Improvement of citizen services, where chatbots and virtual assistants answer citizens’ questions around the clock or provide quick and precise information on applications, opening hours or services.
• Personalization of services, because thanks to AI, administrative services can be better tailored to the needs of citizens, which increases the relevance and efficiency of services.

In public administration, the use of AI helps to make processes more efficient, improve the quality of services and increase citizen satisfaction. At the same time, data protection must always be guaranteed in order to ensure the public’s trust in the new technologies.

Overcoming challenges

However, the introduction of AI in public administration also brings challenges. The lack of specialists in particular poses a major difficulty, as there is often a lack of experts with the necessary knowledge and experience for the development and introduction of AI systems. Another problem is the inadequate technological infrastructure. Many authorities have neither the necessary hardware nor the appropriate software to use AI systems efficiently. In addition, many employees and citizens are skeptical and have reservations about the new technology. In order to strengthen trust in AI, it is therefore important to communicate the benefits clearly and comprehensibly and to offer appropriate training.

Easily find AI use cases in public authorities with the mgm AI workshop

Our workshop takes you along from the very beginning – regardless of whether you are a newcomer or already experienced in the field of AI. We impart basic and practical knowledge, identify possible areas of AI application, develop a strategy, show you how to implement it successfully and concretize your own use cases from day-to-day work at public authorities. This is how we create real AI added value for you.

We offer individual AI-based solutions that we embed in your business processes in order to increase productivity in a targeted manner. Our AI solutions are aimed at enterprise customers and public administration – for a sustainable and scalable AI strategy.

Last Updated on April 4, 2025 by mgm-marketing