Dessau municipal utilities have taken on the challenge of introducing SAP S/4HANA as part of a comprehensive digital transformation. However, the key to success lay not only in the technical implementation, but above all in the creation of a sustainable change culture.
In the new edition of changement!, Dino Höll (Managing Director of Stadtwerke Dessau), Ariane Hager (Senior Manager at mgm consulting partners) and Ulrich Brammer (Head of Project & Transformation Management at q.beyond) describe how the municipal utility company has actively shaped the change with a well-thought-out dual strategy of digitisation and change management. What obstacles had to be overcome, which best practices proved successful and why the involvement of employees was crucial to success – you can read all about it in our latest article.
Key findings from the project:
- Dual strategy: Technical SAP S/4HANA implementation was combined with targeted change management.
- Involving employees: Involving the workforce at an early stage ensured acceptance and reduced resistance.
- Detailed preliminary study: A comprehensive process analysis helped to define clear requirements for the transformation.
- Greenfield approach: The municipal utility opted for a complete redesign of the systems instead of a step-by-step migration.
- External expertise: Support from IT and change consultants minimised risks and optimised the project process.
- Sustainable change: Digitisation was used as an opportunity for long-term organisational development.
